Providion’s Independent Sciex and Waters Mass Spectrometer Support: Your Gateway to Budget-Friendly and High-Quality Services

When precision, reliability, costs and sustainability in scientific instrumentation are paramount, Providion stands out in Mass Spectrometer support and services. Since 1996, we have commited to delivering top-tier, customer-focused service and support, facilitating long-term relationships and allowing the company to position itself as a top supplier of instrument sales, preventive maintenance and servicing mass spectrometers. We have subsequently earned a reputation for our exceptional service quality, which covers comprehensive support for LCMS systems and accessories.

Unparalleled Expertise

At the core of our success is our team of experts with over 35 years of experience and hands-on training from leading manufacturers such as Waters and Sciex. In-depth training programmes designed for apprentices and junior engineers ensure the next generation of MS experts is well-equipped with theoretical knowledge and practical experience.

Commitment to Quality

Quality and customer satisfaction are at the heart of our operations. Proudly ISO9001 certified since 2008 and currently adhering to the ISO9001:2015 standards, our quality assurance practices underscore our dedication to maintaining the highest service standards in the industry.

Comprehensive Parts & Service

Our approach to customer service is professional and friendly, aimed at maximising the value of your analytical instrument investment. By maintaining a large inventory of hard-to-find and obsolete parts, we ensure the longevity and optimal performance of your instruments.

Tailored Training & Support

The Providion Training Centre at the UK head office offers customised, hands-on instrument training covering a broad spectrum of analytical instruments from major manufacturers. These training sessions, encompassing theory, operation, maintenance, and troubleshooting, are designed to meet the needs of each client.

Why Providion is the Preferred Choice

• Rapid resolution: Over 45% of repairs are resolved through phone, email, or remote support
• Certified excellence: Fully certified engineers and comprehensive documentation ensure the highest service quality
• Guaranteed response Times: Prompt on-site support
• Expert advice: Benefit from our in-depth, technical industry knowledge
• Personalised service: Our dedicated customer service team is known for its friendly and personal approach
• Immediate support: A guaranteed 30-minute engineer callback for all repair queries
• Customisable contracts: Tailor-made service contracts designed to meet your specific needs
• Accredited quality: Our ISO 9001:2015 accreditation reinforces our unwavering quality standards
• Bespoke training programmes: Training sessions tailored to address your unique requirements
• Efficient logistics: Next-day delivery for most items and regions, minimising downtime and ensuring continuity